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WORK
ETHICS
Modul=
e 5:
Attitude
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![](3D"master06_background.gif")
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Module 5: Attitude
2
INT=
RODUCTION
<=
span
class=3DBB style=3D'position:absolute;left:-3.99%'>•Recognize and exhibit positive attitudes
Module 5: Attitude
3<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
OBJ=
ECTIVES
•=
Demonstrate a positive attitude
•Appear self-confident
•Have realistic expectations of self
![](3D"slide0013_image009.gif")
Module 5: Attitude
4<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
MOD=
ULE
OVERVIEW
•<=
span
style=3D'font-family:Arial;mso-ascii-font-family:Arial;mso-bidi-font-famil=
y:
"Times New Roman";font-size:114%'>Concentrates on personal attitudes
•Develop realistic expectations
•Learn to feel good about oneself
![](3D"slide0015_image011.gif")
Module 5: Attitude
5<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
MOD=
ULE
OVERVIEW
&#=
8226;Demonstrate
self-confidence
=
226;The key to proper attitude is to strive to do the best
&#=
8226;Attitudes are not set in stone
&=
#8211;Ability to change attitudes
–Positive thinking will improve how we feel about ourselves and our abilities
Module 5: Attitude
6<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Demonstrate
a Positive Att=
itude
•=
Never
underestimate the power of proper attitu=
de.
•Attitude determines how successful we will
be.
•Attitude determines altitude.
![](3D"slide0066_image013.jpg")
Module 5: Attitude
7<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Demonstrate
a Positive Att=
itude
=
226;Attitudes become self-fulfilling prophecies.
&#=
8226;Good attitude =3Dgood results.
&=
#8211;GOOD BETER BEST –
&=
#8211;NEVER LET IT REST –
–TILL THE GOOD IS THE BETTER AND THE BETTER IS THE BEST!!
Module 5: Attitude
8<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Demonstrate
a Positive Att=
itude
&#=
8226;Improve attitude by doing our best.
<=
/div>
&=
#8211;Pride and self-confidence.
&=
#8211;Catches the eye of supervisors.
&=
#8211;Rewards for being the best.
=
211;Rewards increase pride and self-confidence.
&=
#8211;Domino effect of positive attitude.
Module 5: Attitude
9<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Demonstrate
a Positive Att=
itude
•When flaws are pointed out it is like pouring fuel on a fire
–<=
/span>Attitudes get worse
–<=
/span>Chances for success will diminish
![](3D"slide0070_image015.gif")
Module 5: Attitude
10=
=
Demonstrate
a Positive Att=
itude
R=
26;–=
Highly
contagious
–=
Gets worse if left untreated
–=
A bad attitude will "rub off&=
quot;
on others
R=
26; A bad att=
itude
will weaken chances to =
succeed
R=
26; A positive
attitude is not always =
rewarded
–=
Positive attitude will increase our
chances of success
Module 5: Attitude
11=
App=
ear
Self-confident
•Self-confidence is prerequisite to success
–Willing to learn new skills
–To take opportunities
–To grow
![](3D"slide0065_image017.gif")
Module 5: Attitude
12=
App=
ear
Self-confident
=
226;Those who lack in self-confidence are timid and shy
&=
#8211;Unimportant
&=
#8211;Unworthy
&=
#8211;Doubtful
&=
#8211;Low self-esteem
Module 5: Attitude
13=
App=
ear
Self-confident
R=
26;Too much self-confidence appears conceited
–=
Inflated
sense of their self-worth
–=
Believe
they are the smartest
•=
Best
looking
•=
Most
able
–=
Feel
they are always correct
–=
Everyone
looks up to them
–=
Perceived
"importance“
Module 5: Attitude
14=
App=
ear
Self-confident
&#=
8226;Proper degree of self-confidence
&=
#8211;No better or no worse than their peers
&=
#8211;Poised and confident
&=
#8211;Earn respect
&=
#8226;Wise decisions
&=
#8226;Helpfulness
Module 5: Attitude
15=
Have
Realistic Expectations =
of
Self
•=
We
all have our own set of limitations and
different capabilities
•=
Realizing
our limits is an important part of
becoming the best that we can
• To be successful, we should set goals
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Module 5: Attitude
16=
Have
Realistic Expectations =
of
Self
&#=
8226;Goals must be:
&=
#8211;Challenging
&=
#8211;Obtainable
&=
#8211;Realistic
=
211;Expecting too little -- never achieve full =
potential
–Expecting too much --&=
nbsp;
never reach goals and become frustrated
Module 5: Attitude
17=
Have
Realistic Expectations =
of
Self
•<=
span
style=3D'font-family:Arial;mso-ascii-font-family:Arial;mso-bidi-font-famil=
y:
"Times New Roman";font-size:114%'>Setting realistic goals,and working to achieve them, helps us to continually grow and develop
![](3D"slide0115_image019.gif")
Module 5: Attitude
18=
Bui=
lding
Self-Esteem
&#=
8226;Visualize self-esteem
&=
#8211;Principle of self-fulfilling philosophy
–Study the characteristics of people you <=
span
style=3D'position:absolute;top:50.75%;left:23.22%;width:75.09%;height:6.0%=
'>admire
Module 5: Attitude
19=
Bui=
lding
Self-Esteem
R=
26;Verbalize self-esteem
–=
Positive
self-talk and positive affirmations
•<=
/span>I am a warm, kind, loving person
•<=
/span> I
have strength and energy
•<=
/span>I love life; Life loves me
•<=
/span>I hereby set aside every negative thought
about myself
•<=
/span>I refuse to run myself down or listen if
others do
•<=
/span>I reject every feeling of inferiority or
inadequacy
•<=
/span>I reject all thoughts of self-pity
•<=
/span>What I think of myself will be what I am&=
#13;
•<=
/span>I will not think "I can't," only
"I can“
Module 5: Attitude
20=
Bui=
lding
Self-Esteem
R=
26;Demonstrate self-esteem
–=
Act
as if you like yourself
–=
Show
genuine interest in others
–=
Walk
and stand straight
–=
Hold
your chin up
–=
Look
people in the eye
–=
Maintain
good posture
–=
Speak
up and speak distinctly
–=
Be a
good listener
–=
Show
pride in the way you dress and in =
your
personal appearance
Module 5: Attitude
21=
Att=
itudes
R=
26;Attitudes toward yourself
–=
Think
well of yourself personally
•=
Self-esteem
•=
Self-confidence
–=
Think
well of yourself
professionally
•=
Competency
–=
Project
a professional image
–=
Appreciate
and understand the importance =
of
the work that you do
–=
Seek
professional self-development
Module 5: Attitude
22=
Att=
itudes
&#=
8226;Attitudes toward yourself
=
211;Carefully select professional and/or community organizations for membership
–Consider the value system of others while examining your own values
&=
#8211;Realize your personal worth.
=
226;If you don't think well of yourself, it is difficult for others to respect you
Module 5: Attitude
23=
Att=
itudes
&#=
8226;Attitude toward your job
&=
#8211;Accept change
&=
#8211;Maintain honesty and integrity
&=
#8211;Understand cultural diversity
–Understand the entire business operation =
and where your job fits in
&=
#8211;Understand the importance of teamwork
&=
#8211;Avoid office politics
Module 5: Attitude
24=
Att=
itudes
&#=
8226;Attitude toward your job
=
211;Observe office hours—and other company regulations
–Accept constructive criticism concerning =
your work
&=
#8211;Accept responsibility
&=
#8211;Remain loyal
Module 5: Attitude
25=
Att=
itudes
&#=
8226;Attitude toward your job
&=
#8211;Respect privacy of others
=
211;Learn to work under pressure and adjust <=
span
style=3D'position:absolute;top:48.75%;left:23.22%;width:86.32%;height:6.0%=
'>to being pulled in many directions at once
<=
/span>
&=
#8211;Respect time—make every minute count
<=
/span>
=
211;Look for the challenges of your job—enjoy doing a job well
Module 5: Attitude
26=
Att=
itudes
&#=
8226;Attitudes toward your co-workers
&=
#8211;Respect privacy of others
&=
#8211;Understand cultural differences
=
211;Be supportive of each other (especially <=
span
style=3D'position:absolute;top:58.25%;left:23.22%;width:72.65%;height:6.0%=
'>female/female relationships)
&=
#8211;Promote teamwork
&=
#8211;Help others to accept change
Module 5: Attitude
27=
Att=
itudes
R=
26;Attitudes toward your co-workers
–=
Use
positive language, even in conflict situat=
ions
–=
Strive
to settle differences before they =
become
a problem—don't carry a grudge
–=
Work
to achieve common goals
–=
Do
not overemphasize winning—may lose m=
ore
by winning than by losing a few =
arguments
Module 5: Attitude
28=
Att=
itudes
&#=
8226;Attitudes toward your co-workers
&=
#8211;Be a good negotiator
–Think before
you speak (don't shoot from t=
he
hip)
&=
#8211;Learn to be assertive, not aggressive
–Refuse to participate in malicious grapevine information
&=
#8211;Don't brag constantly (or whine)
Module 5: Attitude
29=
Att=
itudes
&#=
8226;Attitudes toward your co-workers
=
211;Pay value to co-workers—their feelings do count
&=
#8211;Show appreciation
&=
#8211;Genuinely care about your co-workers
=
Listen!
Module 5: Attitude
30=
Att=
itudes
&#=
8226;Attitude toward customers/clients
&=
#8211;Understand cultural diversity
&=
#8226;Race
&=
#8226;Religion
&=
#8226;Sex
&=
#8226;Mental disabilities
&=
#8226;Physical disabilities
&=
#8211;Be service-oriented
Module 5: Attitude
31=
Att=
itudes
&#=
8226;Attitude toward customers/clients
&=
#8211;Always greet people with a smile
&=
#8211;Always stand to greet people (if possible)
<=
/span>
=
211;Practice making proper introductions and =
greetings
=
211;Observe nonverbal communication of others—and be careful with your own=
Module 5: Attitude
32=
Att=
itudes
R=
26;Attitude toward customers/clients
–=
Use
positive language—especially in negative situations
–=
Do
not react to irate customer/client—learn to diffuse the anger
–=
Practice
courteous and efficient teleph=
one
techniques
–=
Make
a good first impression
–=
Always
endeavor to be helpful
Module 5: Attitude
33=
Att=
itudes
&#=
8226;Attitude toward customers/clients
=
211;Be sympathetic with a customer who has a problem with the company
&=
#8226;Do not admit guilt prematurely
&=
#8226;Don't take the blame too quickly
&#=
8226;Put yourself in the customer's place
=
&#=
8226;Understand "no customer—no job"<=
/span>
Module 5: Attitude
34=
Tip=
s on
Human Relations
2.Believe in your own personal growth
<=
/div>
3.Expect people to like you
4.Be natural—be yourself
5.Be sincere
6.Be on the outlook for good qualities in <=
span
style=3D'position:absolute;top:50.0%;left:7.03%;width:79.68%;height:48.21%=
'>others
Module 5: Attitude
35=
Tip=
s on
Human Relations
<=
span
style=3D'mso-special-format:"numbullet3\,7";color:#FFCC66;mso-color-index:=
3;
position:absolute;left:-8.1%'>7.Be
interested and concerned about =
others
8.Give praise when it is due
9.Let your friends know you like them
<=
/div>
10.Do not take your friends for granted
=
11.Be appreciative, kind, and considerate
Module 5: Attitude
36=
Tip=
s on
Human Relations
13.Form your own opinions about others
<=
/div>
–Find out for yourself whether
you like someone
–Do not judge second-hand
=
;
14.Do not always have to have your own way
Module 5: Attitude
37=
Tip=
s on
Human Relations
<=
span
style=3D'mso-special-format:"numbullet3\,15";color:#FFCC66;mso-color-index=
:3;
position:absolute;left:-8.14%'>15.Speak =
your
mind when asked what you th=
ink
of a particular situation or =
something
16.Do not hold grudges
17.Be dependable
18.Do not give your word unless =
you intend to keep it=
Module 5: Attitude
38=
Tip=
s on
Human Relations
20.Be able to take constructive criticism
21.Be happy for the good that comes to others
22.Do not exaggerate
23.Try to be understanding
24.Be willing to admit your mistakes
Module 5: Attitude
39=
Tip=
s on
Human Relations
26.Do not spread your problems around
27.Be available and approachable. Do not limit yourself to just one friend
28.Do not wait for people to come to you . . .Go to them
Module 5: Attitude
40=
Tip=
s on
Human Relations
30.Do not do something just because another does
31.Do not argue
32.Do not make private or whispered conversation in groups
Module 5: Attitude
41=
Tip=
s on
Human Relations
34.Be judged by what you are—not by who you know or what you have
35.Be able to keep secrets
36.Respect the rights of others
Module 5: Attitude
42=
Tip=
s on
Human Relations
38.Do not be a gossip
39.Do not seek praise in return for kindness
40.Have a sense of humor
41.Be able to laugh at yourself
Module 5: Attitude
43=
Tip=
s on
Human Relations
<=
span
style=3D'mso-special-format:"numbullet3\,42";color:#FFCC66;mso-color-index=
:3;
position:absolute;left:-8.67%'>42.Do not
borrow or lend unless it is =
absolutely
an emergency
43.Always accept compliments gracefully and graciously
44.Do not change your personality every week
45.Do not be too hard on yourself
Module 5: Attitude
44=
7 W=
ays
to Improve Your Sel=
f-Image&#=
13;
1.Take an inventory
–=
Write
down the positives
–=
Also
the negatives
–=
Gain
an awareness of strengths and =
weaknesses
Module 5: Attitude
45=
7 W=
ays
to Improve Your Sel=
f-Image&#=
13;
2.Make changes
–=
Change
the things you do not like about =
yourself
–=
Negative
traits are habits and can be =
changed
Module 5: Attitude
46=
7 W=
ays
to Improve Your Sel=
f-Image&#=
13;
3.Sell yourself
–=
Focus
attention on qualities
–=
Reinforce
feeling of self-worth
–=
Constantly
remind yourself of compet=
ence
Module 5: Attitude
47=
7 W=
ays
to Improve Your Sel=
f-Image&#=
13;
4.Forget about past shortcomings
–=
Many
of the things that contribute to an =
individual's
poor self-image are relics of the
past
–=
It's
never too late to bury the past
Module 5: Attitude
48=
7 W=
ays
to Improve Your Sel=
f-Image&#=
13;
5.Avoid overcritical associations
–=
Some
people find fault with those =
around
them
–=
Undeserved
criticisms lead to a poor =
self-image
Module 5: Attitude
49=
7 W=
ays
to Improve Your Sel=
f-Image&#=
13;
6.Reinforce your improved self-image with positive feedback
–=
When you do something good, tell <=
/span>yourself
Module 5: Attitude
50=
7 W=
ays
to Improve Your Sel=
f-Image&#=
13;
7.Keep polishing your self-image
–=
Keep
working on becoming a better human being
–=
The
more pleased you the happier=
you'll be
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