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![](3D"master07_background.gif")
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WORK
ETHICS
Module
9: Cooperation
![](3D"slide0001_image004.gif")
![](3D"slide0001_image006.gif")
![](3D"master06_background.gif")
![](3D"master06_image007.gif")
Module 9: Cooperation
2
OBJECTIVES
<=
span
class=3DBB style=3D'position:absolute;left:-4.42%'>•Practice =
conflict
management skills
<=
span
class=3DBB style=3D'position:absolute;left:-4.53%'>•Demonstra=
te
problem solving skills
<=
span
class=3DBB style=3D'position:absolute;left:-4.41%'>•Maintain =
good
working relationships
Module 9: Cooperation
3<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
OVERVIEW
=
226;Ability to interact professionally will <=
span
style=3D'position:absolute;top:29.24%;left:18.91%;width:79.4%;height:6.75%=
'>impact success
&#=
8226;In order to succeed
&=
#8211;Know how to handle problems
&=
#8211;Resolve conflict
&=
#8211;Follow the chain of command
&=
#8211;Get along with others
Module 9: Cooperation
4<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
Develo=
ping
Leadership Skills
•Special point of view
–<=
/span>Basic aim -- get other people to do things
<=
![if !vml]>![](3D"slide0002_image009.gif")
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–<=
/span>Not an easy thing to do
–<=
/span>Bossing is not leading
–<=
/span>People would rather be led than bossed
• Leaders=
get
more out of people
than bosses do
Module 9: Cooperation
5<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Developing
Leadership Skills
=
Reword: “I expect you to get this r=
epair done by 4 P.M. Today, or I want to know why.”
• =
220;This
repair needs to be done by 4 P.M. =
Today. Could you try to get it done? If you need any help, let me know, and I’ll <=
/span>see what I can do.”
Module 9: Cooperation
6<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Developing
Leadership Skills
•=
Everyone
would prefer to be asked rather
than told
•The tone of the request in t=
he
second example would encourage that
person to join the effort to get the
work done
Module 9: Cooperation
7<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Developing
Leadership Skills
=
226;Successful leaders demonstrate the following traits:
–Leaders do not let their feelings control them
=
211;Leaders are more democratic than dictatorial
–Leaders encourage people rather than order them around
Module 9: Cooperation
8<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Developing
Leadership Skills
=
226;Successful leaders demonstrate the following traits:
–Leaders set realistic goals that are challenging but not impossible for their =
employees to achieve
–Leaders build group loyalty by seeing that workers are rewarded for their good work<=
/div>
Module 9: Cooperation
9<=
span
style=3D'font-size:58%;mso-special-format:lastCR;display:none'>
=
Developing
Leadership Skills
=
226;Successful leaders demonstrate the following traits:
&=
#8211;Leaders continually question themselves
–Leaders are able to accept constructive <=
span
style=3D'position:absolute;top:58.0%;left:23.22%;width:72.47%;height:6.0%'=
>criticism and use it to improve their leadership abilities
&=
#8211;Leaders are competitive
Module 9: Cooperation
10=
=
Developing
Leadership Skills
Module 9: Cooperation
11=
Understanding Conflict Management
•Avoidance
![](3D"slide0120_image010.gif")
Module 9: Cooperation
12=
Understanding Conflict Management
•Accommodating
•Does
not cause the source of the conflict to go away
=
226;Direct
attention to the accomplishment of a goal
![](3D"slide0127_image012.gif")
Module 9: Cooperation
13=
Understanding Conflict Management
•Forcing
•Forcing
takes place when a solution to conflict is imposed by
![](3D"slide0157_image013.gif")
Module 9: Cooperation
14=
Understanding Conflict Management
Forcing
=
<=
nobr>•Forcers use
=
–Threats
<=
nobr>–Intimidation
=
–Retaliation
=
–Sabotage
Module 9: Cooperation
15=
Understanding Conflict Management
•Forcing
•This
method is especially bad when the winner is the supervisor
•Short-term
resource
Module 9: Cooperation
16=
Understanding Conflict Management
•Bargaining
![](3D"slide0159_image015.gif")
Module 9: Cooperation
17=
Understanding Conflict Management
•Bargaining
•Bargaining
is more assertive than either avoidance or accommodating&#=
13;
![](3D"slide0161_image016.gif")
Module 9: Cooperation
18=
Understanding Conflict Management
•Problem solving
•Greatest
potential for achieving a permanent solution
<=
span
class=3DBB style=3D'position:absolute;left:-4.52%'>•Focuses o=
n the
roots of the conflict
Module 9: Cooperation
19=
Understanding Conflict Management
Problem solving
<=
nobr>•Parties in conflict
examine the situation
<=
nobr>•Third-party help
=
;
=
•Often not used
<=
/nobr>
<=
nobr>–Time consuming
=
–Energy
<=
nobr>–Commitment
<=
nobr>–Desire
=
–Collaboration
![](3D"slide0214_image018.gif")
Module 9: Cooperation
20=
Understanding Conflict Management
–Avoidance (refraining from =
confrontation)
&=
#8226;Context of conflict
–Damage outweighs benefits
=
–Chance to cool down
–Others are in a better position
–Problem will go away =
by itself
–Little chance you'll =
get your way
Module 9: Cooperation
21=
Understanding Conflict Management
=
•Approach
=
–Accommodating
(Trying to appease)
&=
#8226;Context of conflict
=
–Preserving harmony
–Conflicting personalities
–Issue cannot be solved
–Care more about the <=
/span>other person
Module 9: Cooperation
22=
Understanding Conflict Management
=
•Approach
–Forcing (getting your way)
&=
#8226;Context of conflict
–You know you’re right
–You must protect yourself
–A rule has to be enforced
–Quick, decisive action is needed
Module 9: Cooperation
23=
Understanding Conflict Management
=
•Approach
–Bargaining (compromising)
&=
#8226;Context of conflict
–The opposing sides do not share goals
–Temporary settlements needed
–Problem solving won’t work
Module 9: Cooperation
24=
Understanding Conflict Management
=
•Approach
(Consensus)
•Context of conflict
–Both sides bring concerns that are =
important
–Hard feelings must be worked through
–A permanent solution =
is desired
Module 9: Cooperation
25=
Developing Problem Solving=
Techniques
•Not solving problems creates a crisis situation
•Solving problems means making =
decisions
•Remember that one person’s prob=
lem may not be a problem to someone else<=
/span>
Module 9: Cooperation
26=
Developing Problem Solving=
Techniques
•Remember that one person’s problem may not be a problem to someone else<=
/span>
Module 9: Cooperation
27=
Developing Problem Solving=
Techniques
=
226;When solving problems and making decisions, it is important to avoid:&=
#13;
–Acting on feelings rather than logic =
and valid information
<=
/div>
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&=
#8211;Narrow vision
&=
#8211;Following poor advice
&=
#8211;Lack of direction and goals
&=
#8211;Lack of thoroughness
Module 9: Cooperation
28=
Developing Problem Solving=
Techniques
=
226;There are many reasons that cause people to make an incorrect decision:=
&=
#8211;Fear
&=
#8211;Not looking ahead
<=
/div>
&=
#8211;Seeing the problem as worse than it i=
s
&=
#8211;Not being able to identify the proble=
m
Module 9: Cooperation
29=
Developing Problem Solving=
Techniques
R=
26;The IDEA method for solving problems <=
/span>is a sure-fire method for reaching a =
solution to problems
–Step 1: Identify your problem.
•What do I need to accomplish?
•What should I be able to do when I finish this task?
Module 9: Cooperation
30=
Developing Problem Solving=
Techniques
R=
26;The IDEA method for solving problems <=
/span>is a sure-fire method for reaching a =
solution to problems
–Step 2: Design your solution.
•What information is available to solve my work problem?
•What materials do I need to solve my work problem?
Module 9: Cooperation
31=
Developing Problem Solving=
Techniques
R=
26;The IDEA method for solving problems <=
/span>is a sure-fire method for reaching a =
solution to problems
–Step 3:Examine your resources
•What do I already know about this situation that will help me?
•What information sources will be the most helpful?
Module 9: Cooperation
32=
Developing Problem Solving=
Techniques
=
226;The IDEA method for solving problems <=
/span>is a sure-fire method for reaching a =
solution to problems
&=
#8211;Step 4: Assess your solution
&=
#8226;Did I accomplish my purpose?
•Did =
the
information help me solve my work problem?
Module 9: Cooperation
33=
Developing Problem Solving=
Techniques
•Upon completion a project, revisit your original goals
•Be sure that you arrived at wherever =
you intended
•Use this experience to make you bette=
r prepared
Module 9: Cooperation
34=
Developing Problem Solving=
Techniques
=
226;Here are a few more suggestions that =
will help in thinking more creatively=
and critically:
&=
#8211;get involved
&=
#8211;Think for yourself
=
&=
#8211;Look at all sides
<=
/div>
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–Relax and let your subconscious mind =
work on the problem
Module 9: Cooperation
35=
Maintaining Good Relationships wit=
h Supe=
rvisors
and Co-Workers
•The more you know about people and their needs, the better you get along=
with them
• Everyone is unique
=
• Everyone wants to feel important
=
• People have many roles<=
/div>
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Module 9: Cooperation
36=
Maintaining Good Relationships wit=
h Supe=
rvisors
and Co-Workers
R=
26;Needs affect actions
R=
26;Maintaining an awareness of everyone’s uniqueness will keep=
us from treating everybody in the same <=
/span>manner
̶=
6;You must realize that others have good reasons for their actions and preferences too. Respect their preferences
Module 9: Cooperation
37=
Maintaining Good Relationships wit=
h Supe=
rvisors
and Co-Workers
•Make allowances for a persons personal life
• All people have needs
• Do not just react
Module 9: Cooperation
38=
Following the Chain of Command
•One of the most important things is to learn the organizational chart
•Understand who your immediate =
supervisor is, who the supervisor of =
your supervisor is, who other =
department managers are, and so on=
3;•Keep your supervisor informed about <=
/span>what’s going on with your job
Module 9: Cooperation
39=
Following the Chain of Command
•When you need permission to take time off, do not go over your supervisor&#=
8217;s
head without his =
or her
permission
•Keep=
your
boss informed whenever you want to talk to other management people about the possibility of makin=
g changes in the order of business
Module 9: Cooperation
40=
COOPER=
ATION
•Conflict Resolution Discussion Questions
•Give an example of an actual situation Module 9: Cooperation
41=
COOPER=
ATION
•Dealing with difficult people
<=
span
class=3DBB style=3D'position:absolute;left:-4.36%'>•Refuse to act like the difficult person
Module 9: Cooperation
42=
COOPERATION
Dealing with
difficult people
R=
26;You Cannot Change Another's Action
You Can Only Change Your Reaction
You Can Only Change Your Reaction
–=
Keep
your temper under control
–=
Refuse
to act like a victim
–=
Refuse
to act like the difficult person
–=
Build
friendships in the group
= ;
= ;
= ;
= ;
Module 9: Cooperation
43=
COOPER=
ATION
&#=
8226;Grievance Procedures
–Some organizations have standard procedures
&=
#8211;filing a grievance will create stress
–make every attempt to resolve a conflict =
with your supervisor before filing a grievance
Module 9: Cooperation
44=
COOPER=
ATION
&#=
8226;Disciplinary Action
–Supervisor’s responsibility to address the problem
&=
#8211;Oral warning
&=
#8211;Written warning
&=
#8211;Suspension
&=
#8211;Dismissal
![](3D"slide0404_background.gif")
Module 9: Cooperation
45=
COOPERATION
A Short Course in Human
Relations
–=
The SIX most important words:
"I admit I made a mistake.“
"I admit I made a mistake.“
–=
The FIVE most
important words:
"I am proud of you.“
"I am proud of you.“
–=
The FOUR most
important words:
"What is your opinion?“
"What is your opinion?“
–=
The THREE most
important words:
"If you please.”<= /span>
"If you please.”<= /span>
![](3D"slide0500_background.gif")
Module 9: Cooperation
46=
COOPERATION
A Short Course in Human
Relations
–=
The TWO most important words:
"Thank you.“ =
"Thank you.“ =
–=
The ONE most important word:
"We“ <= /span>
"We“ <= /span>
–=
The LEAST IMPOR=
TANT
WORD:
"I"<= /div>
"I"<= /div>
Module 9: Cooperation
47=
COOPERATION
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•Ten Rules To Work By
1.If you open it, close it
2.If you unlock it, lock it
3.If you turn it on, turn it off
4.If you move it, put it back
5.If you borrow it, return it
Module 9: Cooperation
48=
COOPERATION
•Ten Rules To Work By
6.If you use it, take care of it
7.If you break it, repair it
8.If you can't repair it, replace it
9.If you make a mess, clean it up
10.If you say it, mean it
Module 9: Cooperation
49=
SUMMAR=
Y
•Be truthful
=
211;What are some reasons a worker might lie =
to his or her supervisor?
–What problems could be caused for the supervisor by these lies?
•Be cooperative
Module 9: Cooperation
50=
SUMMAR=
Y
Module 9: Cooperation
51=
SUMMAR=
Y
&#=
8226;Conflict Resolution
&=
#8211;Conflicts are a part of life.
&=
#8211;Don’t avoid conflicts when they arise.
=
211;Talk with your supervisor about any disagreements
&#=
8226;Don’t accuse
&#=
8226;State your feelings
Module 9: Cooperation
52=
SUMMAR=
Y
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